Terms and conditions of service

Please read all these terms and conditions. By ordering or booking our services you are agreeing to our terms and conditions of service as described below:


  1. These terms and conditions will apply to the purchase of the services and goods by you (the Customer or you).
  2.  We are Autograph Automotive Limited trading as Autograph Valeting and Detailing, a company registered in England and Wales under number 12928079, whose registered office is at 71-75 Shelton Street, London, WC2H 9JQ with email address info@autograph-valeting.co.uk; telephone number 01295 982 984 (the Supplier or us or we).
  3. These are the terms on which we sell all services


  1. Consumer means an individual acting for purposes, which are wholly or mainly outside their trade, business, craft or profession;
  2. Contract means the legally-binding agreement between you and us for the supply of the services;
  3. Location means a location provided by the customer, for which the customer owns, has control or permission from the landowner, where the services are to be supplied, as set out in the booking;
  4. Goods means any goods that we supply to you with the services, of the number and description as set out in the booking;
  5. Booking means the customer’s order for the services from the supplier as set out in the customer’s order or in the customer’s written acceptance of the supplier’s estimate; 
  6. Services means the services, including any goods, of the number and description set out in the booking.


  1. The description of the services and any goods is as set out in our website, catalogues, brochures, or other form of advertisement.
  2. In the case of services and any goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
  3. All services are subject to availability.
  4. We can make changes to the services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Customer responsibilities

  1. You must co-operate with us in all matters relating to the services, provide us and our authorised employees and representatives with access to any premises under your control as required, provide us with all information required to perform the services and obtain any necessary licenses and consents (unless otherwise agreed).
  2. Failure to comply with the above is a customer default, which entitles us to suspend performance of the services until you remedy it or if you fail to remedy it following our request, we can terminate the contract with immediate effect.

Basis of sale

  1. The description of the services and any goods in our website, catalogues, brochures, or other form of advertisement does not constitute a contractual offer to sell the services or goods.
  2. When a booking has been made, we can reject it for any reason, although we will try to tell you the reason without delay.
  3. A contract will be formed for the services ordered upon us accepting and confirming the customer booking by telephone, email, or digital message. Any estimate of fees (as defined below) is valid for a maximum period of 30 days from its date unless we expressly withdraw it at an earlier time.
  4. We intend that these terms and conditions apply only to a contract entered into by you as a consumer on premises owned, controlled by you, or where you have obtained permission from the landowner.
  5. The fees (Fees) for the services, the price of any goods (if not included in the Fees) and any additional delivery or other charges is that set out in our price list current at the date of the order or such other price as we may agree in writing. Prices for services may be calculated on a fixed fee or on a standard hourly rate basis.

Fees and payment

  1. The fees (Fees) for the services, the price of any goods (if not included in the Fees) and any additional delivery or other charges is that set out in our price list current at the date of the order or such other price as we may agree in writing. Prices for services may be calculated on a fixed fee or on a standard hourly rate basis.
  2. Fees and charges include VAT at the rate applicable at the time of booking.
  3. A deposit may be requested on booking. You must pay by bank transfer or by submitting your credit or debit card details. The booking is confirmed upon cleared funds being received by us.
  4. Payment for services or the remaining balance must be made on completion of the service.  You must pay in cash, bank transfer, credit or debit card.
  5. Where a fixed fee or estimate has been provided at distance, we reserve the right to charge additional fees should the condition of the vehicle not be adequately described, such as: excessive pet hair, mud or soiling.
  6. Our maintenance valets: part of our maintenance programme are operated under a fair usage policy. If successive maintenance valets are exceeding the time for a mini valet then either: the price or frequency will need to be adjusted.


  1. We will deliver the Services to the location at the agreed date and time, dependent on:
    a. Prevailing weather conditions,
    b. Equipment failure,
    c. Or any other force majeure,
    d. A fit for purpose location that has sufficient space, which is safe and hazard free.
  2. In all cases listed above, the booking will be rescheduled. If the customer and supplier fail to agree on an alternative date and time and/or location, then the contract will be terminated and the booking cancelled. Any deposit taken will be returned within 7 days.
  3. Sometimes bookings that have been estimated at distance take longer than expected. For this reason, your booking time is on a best endeavors basis. However, where we are running in excess of one hour we will advise you. Your booking will need to be rescheduled where it is impractical to continue.


  1. You can withdraw your booking with 48 hours’ notice if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
  2. Withdrawal with less than 48 hours’ notice incurs a 25% charge, whilst withdrawal less than 24 hours’ notice incurs a charge of 50% of the original service fee.
  3. You can withdraw from our maintenance programme only after a full valet, or by paying a fee equal to 50% of a full valet.


  1. We will supply the services with reasonable skill and care.
  2. Anything we say or write to you, or anything someone else says or writes to you on our behalf, about us or about the services, is a term of the contract (which we must comply with) if you take it into account when deciding to enter this contract, or when making any decision about the services after entering into this contract. Anything you take into account is subject to anything that qualified it and was said or written to you by us or on behalf of us on the same occasion, and any change to it that has been expressly agreed between us (before entering this contract or later).

Duration, termination, and suspension

  1. The contract continues as long as it takes us to perform the services or until withdrawal in the case of the maintenance programme.
  2. Either you, or we may terminate the contract or suspend the services at any time by a written notice of termination or suspension to the other if that other:
    a. commits a serious breach, or series of breaches resulting in a serious breach, of the contract and the breach either cannot be fixed or is not fixed within 30 days of the written notice; or
    b. is subject to any step towards its bankruptcy or liquidation.
  3. On termination of the contract for any reason, any of our respective remaining rights and liabilities will not be affected.


  1. We may take photos of your vehicle, which will be shared on social media platforms and published on our website. We always blank out the vehicle registration mark, street names and house numbers. Photos will be watermarked as they are copyright of Autograph Automotive Limited.
  2. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
  3. These terms and conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy which can be found on our website.
  4. For the purposes of these terms and conditions:
    a. ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.
    b. ‘GDPR’ means the UK General Data Protection Regulation.
    c. ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.
  5. We are a Data Controller of the Personal Data we Process in providing the services and goods to you.
  6. Where you supply Personal Data to us so we can provide services and goods to you, and we Process that Personal Data in the course of providing the services and goods to you, we will comply with our obligations imposed by the Data Protection Laws:
    a. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
    b. we will only Process Personal Data for the purposes identified;
    c. we will respect your rights in relation to your Personal Data; and
    d. we will implement technical and organisational measures to ensure your Personal Data is secure.
  7. For any enquiries or complaints regarding data privacy, you can e-mail: jonathan@autograph-valeting.co.uk.

Circumstances beyond the control of either party

  1. In the event of any failure by a party because of something beyond its reasonable control:
    a. the party will advise the other party as soon as reasonably practicable; and
    b. the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the customer’s above rights relating to delivery.

Excluding liability

  1. We do not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the supplier’s other legal obligations. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the contract was made, or (ii) loss (eg loss of profit) to your business, trade, craft or profession which would not be suffered by a consumer – because we believe you are not buying the services and goods wholly or mainly for your business, trade, craft or profession.
  2. The customer should remove all items of value from the vehicle as we cannot accept liability for loss or any consequential damage.
  3. We will not remove or install child seats. If you wish for the occupied area to be cleaned, please remove prior to your valet.
  4. We cannot accept any liability for issues of power or water supply or drainage as a consequence of connecting our equipment. Although, our equipment is maintained in a good state of repair and function.
  5. Damage or failure of any parts or trim that are already damage, brittle or in a weakened state. Any such items should be brought to our attention by the customer in order that a risk assessment be carried out.
  6. Where coatings, paint, clearcoat on panels, alloys and surfaces have become porous or compromised.
  7. Our operators are trained in in best practice methods using professional equipment with top marque and OEM approved products and delivered with due care and skill. This practice significantly reduces the risk of damage to paintwork. However, the risk can never be fully eliminated.
  8. Your vehicle, car keys and personal possessions always remain your responsibility.
  9. We do take measures, such as turning off courtesy lights, where this is possible when leaving vehicle doors open for extended periods of time. However, draining of the vehicle battery can sometimes still occur.
  10. Where a vehicle is fitted with a hard plastic floor, such as, vans and commercial vehicles for safety we will not install paper mats after cleaning. However, It remains the driver’s responsibility to determine that the vehicle is safe to drive.
  11. If during the course of our operations, we discover any illegal substances this contract will be immediately terminated.

Governing law, jurisdiction and complaints

  1. The contract (including any non-contractual matters) is governed by the law of England and Wales.
  2. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of Scotland or Northern Ireland respectively.
  3. We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 7 days.
1.020th June 2021Initial draft
1.122nd June 2021Clause 29 added
1.224th June 2021Clause 21 added
1.326th June 2021Clause 54 added
1.416th July 2021Grammar correction and published
1.530th July 2021Clause 55 added

Copyright © 2021 Autograph Automotive Limited.